100% Satisfaction Guarantee -- Meeting your Price, Quality and Speed expectations
Everything we print is fully guaranteed. If you are not satisfied, whatever the reason, return it to us. We need you satisfied -- guaranteed.
Price-Quality-Speed -- our approach to the triangle is different.
- Do you want the lowest price?
- Do you need the project completed next month? Next week? Next day?
- Do you want the ultimate in quality and class?
Most firms promise all three and deliver some part of each instead of giving you what you want. Our approach is to ask you what you want, what you need, and then we give you lots of options and work with you as a partner vendor to meet your goals.
If price is the most important leg of the triangle we work to figure out a way to get you the lowest possible price -- changing paper stocks, inks, postage, more -- so we hit or beat your budget.
Looking for that ultimate quality? Then we crank up the paper stock class, add foils and multiple colors, get fancy with the binding and make you look like a million bucks.
Need it now? That can get interesting as we move to digital presses and change processes to meet the impossible deadline.
We are dedicated to the highest quality -- no matter which leg of the triangle is most important to you.
Quality Standards -- We have high standards, and our goal is to provide the highest quality services and products we possibly can. We define quality by evaluating the finest papers, purchasing earth-friendly inks and consumable products, hiring talented employees, and building reliable workflow systems that enable us to hit demanding deadlines.
Extraordinary Service -- We go to extraordinary lengths to satisfy and delight our customers. We earnestly try to meet or exceed your expectations on every single project that we work on with you. We know that by doing so, our clients will become an advocate for our business. Advocates do more than just buy stuff. They talk about it with their friends and business associates.
Meaningful Value We offer value to our customers by providing them with high-quality printing, on time, on budget, and with a competitive price. We are constantly challenged to improve the value proposition for our customers.
Here are our favorite customer service quotes.
"There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else." - Sam Walton
"He profits most who serves best." - Arthur F. Sheldon
"Be everywhere, do everything, and never fail to astonish the customer." - Macy's Motto
"If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends." - Jeff Bezos
"Every great business is built on friendship." - JC Penney
"In the world of Internet customer service, it's important to remember your competitor is only one mouse click away." - Doug Warner
"Well done is better than well said." - Benjamin Franklin
"If you don't care, your customer never will." - Marlene Blaszczyk